Health Care

When health care issues affect you or your family, it can be difficult to know where to turn. The Office of Attorney General works to help Pennsylvanians understand their rights, resolve health care concerns, and identify unfair or deceptive practices that may impact access to care.

Doctor meeting with family

How We Help

The Health Care Section helps Pennsylvanians secure the treatment they need, protects the public from unfair health care business practices, and helps shape Pennsylvania health care policies in favor of consumers.

Contact the Health Care Section

14th Floor, Strawberry Square
Harrisburg, PA 17120

Weekdays from 8:30 AM – 5:00 PM.

1-717-705-6938
1-877-888-4877 (Instate Toll-Free)

Submit a Health Care Complaint

What We Do

Aimed at protecting the public from unfair health care practices and helping to shape Pennsylvania policy in favor of the consumer, the Health Care Section will:

Access to Care

Help consumers get around barriers to proper health care.

Coverage Investigations

Investigate cases where consumers are denied needed care or reimbursement.

Insurance Payment Delays

Investigate unduly delayed payment by insurers for health care services provided.

Government Advisory

Advise the Governor and the Legislature on consumer health care issues.

Policy & Legislation

Assist in developing policies and proposed legislation to protect the consumer in the health care arena.

Mental Health Parity

Aid consumers whose insurance limits their access to mental health or substance use treatment more than it limits access to physical health treatment.

Health Care

Helpful Resources

While the Health Care Section investigates, mediates and takes legal action on behalf of consumers against health care organizations that are involved in unfair and deceptive practices, it does not act as a personal attorney. However, complaints of deceptive practices may spur an investigation and possible legal action. If the Attorney General believes investigation of a dispute is in the public interest, such an investigation may include your individual complaint.

How Can the Health Care Section Help Me?

Learn what the Health Care Section does and the types of consumer issues it investigates.

The Health Care Section

Health Care Glossary of Terms

Plain-language definitions of common health insurance and medical billing terms.

View the Glossary

Take the Proper Steps Before Filing a Complaint

A checklist of what to do and gather before you submit a complaint to our office.

Formal Complaint Checklist