Section: Health Care Section/Public Protection Division
Class: Consumer Protection Agent I/II
Location: Harrisburg
Telework: This position will report to the headquartered location a minimum of 2 days per week. You may have the opportunity to telework the remainder of the week, if desired and based on business need.
Position Type: Full-time, Non-civil service, Union
Work Hours: 8:30 – 5:00
Salary Range: CPA I, Pay Range 6 – Starting salary of $56,541
CPA II, Pay Range 7 – Starting salary of $64,574
Basic Function
An employee in this position is primarily responsible for investigating business practices of healthcare organizations who may be violating consumer laws. Consumer Protection Agents utilize a variety of investigative techniques including interviewing witnesses and complainants and reviewing business records, correspondence, and other documents. Written reports are prepared regarding the findings of an investigation. An employee in this position is also required to mediate consumer complaints and to educate the public on the function and jurisdiction of the Health Care Section. A Consumer Protection Agent II may be required to provide on-the-job training to lower level or less experienced agents. Employees receive assignments from a supervisor or attorney, and work is evaluated by a supervisor to ensure compliance with protocols and procedures as well as the utilization of appropriate investigative techniques, and to ensure that agents reach sound conclusions in investigative and mediation work.
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