Consumer Protection Agent I/II – Bureau of Consumer Protection - Public Protection Division: Harrisburg (50381354)
This is investigative and mediative work performed by agents of the Bureau of Consumer Protection, Office of Attorney General, in the enforcement of consumer laws and regulations.
An employee in this class is responsible for mediating consumer complaints, investigating violations of consumer laws, and educating the public on the function and jurisdiction of the Bureau of Consumer Protection. A Consumer Protection Agent II (CPA II) may be required to provide on-the-job training to lower level agents. Employees utilize a variety of investigative techniques including interviewing witnesses and complainants, and reviewing records, correspondence, accounting ledgers, and tax returns. An employee receives assignments from a supervisor and/or attorney- in- charge, but a CPA II exercises his/her own judgment on appropriate procedures to utilize when collecting and evaluating information. Work is evaluated by a supervisor and/or attorney-in- charge to ensure the utilization of appropriate investigative techniques when collecting and evaluating evidence and to ensure that employees reach sound conclusions in investigative and mediation work.