Insurance Fraud Consumer Resources
Complaints Involving an Insurance Company
If you have a complaint involving an insurance company that does NOT involve fraud, you should contact the Pennsylvania Insurance Department or the Attorney General’s Bureau of Consumer Protection.
Pennsylvania Insurance Department
The Insurance Department can assist you in a number of consumer related issues such as cancellation / non-renewal of a policy, claim handling, billing disputes and general policy questions. The department can be reached by phone, fax, E-mail or in writing:
Pennsylvania Insurance Department
1209 Strawberry Square
Harrisburg PA 17120
Phone: 717-787-2317
Fax: 717-787-8585
TTY/TDD: 717-783-3898
Phones are staffed during normal business hours (8:00 am – 4:30 pm) Monday through Friday.
The Department also has a toll-free automated consumer hotline, 1-877-881-6388. Callers can leave a message, and your call will be returned in less than two business days.
Email: ra-in-consumer@state.pa.us
Submit an online complaint to the Pennsylvania Insurance Department
Attorney General Bureau of Consumer Protection
Bureau of Consumer Protection
1400 Strawberry Square
Harrisburg PA 17120
Phone: 717-787-9707
Fax: 717-787-1190
Toll-free consumer hotline: 1-800-441-2555
The Bureau also has an Online Consumer Complaint Form