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UPMC Highmark Help

Although the contract has ended, the Consent Decrees the companies entered with the Pennsylvania Insurance Department (PID), the Department of Health (DOH) and the Office of Attorney General (OAG) provide some public protection for certain patient populations. The Consent Decrees address continuity of care, maintenance of existing health care services for vulnerable populations, and the requirements for further negotiation of terms relating to unique health care services, emergency services and local community needs.

Call the UPMC/Highmark dedicated helpline at (844) 743-2015 during weekdays from 8:30 AM to 5:00 PM.

Submit an online complaint