The Complaint Process
When we receive your completed complaint form, it will be reviewed by our staff. Depending on the nature of the complaint, one of the following courses of action may be taken:
In order to expedite the processing of your complaint, it may be referred to another state or federal agency. When your complaint is referred, you will be notified by mail of the name and address of the referral agency so that you may contact them for information concerning your complaint.
If your complaint is appropriate for this office, we may contact you and request additional information.
If you have contracts, receipts or any other supporting documentation you can attach to the bottom online form or fill out the printable, PDF version above and and send all to the below address. Make sure to send copies and not the originals.
Office of Attorney General
Senior Protection Unit
14th Floor, Strawberry Square
Harrisburg, PA 17120
You can call the Attorney General’s Senior Assistance Helpline, at 1-866-623-2137, Monday through Friday from 8:30 am until 5:00 pm.