Additionally, most Office of Attorney General staff have email access
HARRISBURG — Attorney General Dave Sunday offered several updates on progress in response to the outside interruption earlier this month that caused outages on Office of Attorney General servers.
Most Office of Attorney General staffers now have access to email, so anyone needing to communicate on those channels is encouraged to do so.
Callers can reach our Constituent Services team at 717-787-3391. Members of the public can also email **@*************al.gov” target=”_blank” rel=”noopener”>in**@*************al.gov to request assistance.
Pennsylvanians may also file complaints via our website, www.attorneygeneral.gov. Complaints are being received, however, there may be delays in processing.
Regarding the Home Improvement Consumer Protection Act, contractors are currently unable to access online their registration, renew their registration, or submit a new registration.
However, remedies have recently been put in place:
Our Home Improvement Contractor resource webpage is HERE. Application, which can be printed and mailed, as well as instructions, are available.
For contractors who started a new business after August 8, 2025, and for existing contractors whose registrations expired after August 8, 2025, the Office of Attorney General will allow a grace period for these contractors to register or renew using the online system. This grace period will extend 30 days beyond the online system being back up. Contractors whose registrations have expired will be notified by email once the system is ready to accept online renewals again.
Anyone with questions regarding the Home Improvement Consumer Protection Act can call 717-772-2425.
At this time, consumers are not able to access confirmation of a contractor’s registration status.
“We will continue to provide updates on developments with operations. The matter is an active investigation, so we will be limited in details we can provide about the incident,” Attorney General Sunday said. “We are proceeding with the utmost caution and consideration to ensure our mission to protect and represent Pennsylvanians is carried out fully and securely.”
# # #