Attorney General Josh Shapiro Cautions Consumers about New Twist on Social Security Scam

March 8, 2019 | Topic: Consumers

HARRISBURG –Attorney General Josh Shapiro is alerting Pennsylvania consumers to a new twist on an old scam involving their Social Security numbers. The scam differs from traditional Social Security scams because callers are telling consumers that their Social Security number has been compromised or suspended, rather than their usual tactic of saying it was stolen or demanding certain action to receive benefits. Some consumers alleged that the scam artists are impersonating government agencies and threatening arrest, saying that they must make an immediate payment in order to avoid jail time.

“This Consumer Protection Week, my Office is warning consumers that scam artists are out in full force, employing new tactics to achieve their same nefarious goals,” said Attorney General Josh Shapiro. “I urge Pennsylvanians to be vigilant of this scam and, if you believe that you have been victimized, please contact my Office immediately. We are here to protect you, and we are working hard to put an end to these scams.”

These deceptive calls tell consumers that someone is using their Social Security number and scare them into making quick decisions that can be devastatingly costly. In one circumstance, D. Covert, 61, of Franklin, PA, received a call from someone claiming to be from the Social Security Administration who told him that his Social Security number had been compromised. Covert was alarmed because he had recently filed to start receiving his Social Security benefits. He then received a second call from a woman claiming to be from the County Sheriff’s office who said that multiple credit cards were opened in his name to make payments linked to terrorist groups in foreign countries and aggressively threatened him with jail time. Covert purchased about $10,000 in gift cards and read their numbers to the scammers.

“These scam artists terrified me into thinking that my information had been compromised and that I was going to jail,” said D. Covert. “I trusted the scammers because they told me that they were with the Social Security Administration and the County Sherriff’s office, and I had just filed to start receiving my Social Security benefits a few days prior. As a result, I lost $10,000. I’m grateful that Attorney General Shapiro and his Bureau of Consumer Protection are doing everything they can to warn other consumers and make sure this doesn’t happen to anyone else.”

Attorney General Shapiro has taken action to prevent similar gift card scams targeting consumers. Last year, he announced that Walmart, Target, and Best Buy agreed to make major changes to their gift card policies to prevent gift cards sold in their stores from being used for payment by victim of scams. The three national retailers agreed to reduce their gift card limits, place restrictions on redemption of gift cards for other gift cards, and enhance employee training. This agreement was reached following more than a year of collaboration with the Attorney General’s Bureau of Consumer Protection and New York Attorney General Barbara Underwood’s Bureau of Consumer Fraud & Protection.

Consumers who feel that they have been victimized or received a call similar to this may file a complaint with the Office of Attorney General’s Bureau of Consumer Protection by visiting the website,, or by calling the office at 1-800-441-2555.

Attorney General Shapiro cautions Pennsylvanians to be on guard when answering the phone and to remember these tips when the caller is asking for information:

  • Never give out or validate personal information over the phone, especially if you did not place the call.
  • If the caller is asking for immediate payment by using services such as wiring money, purchasing gift cards or any other prepaid service, hang up. The caller is most likely a scam artist.
  • Legitimate agencies that call you will never call to ask you to verify information or demand payments. If you are unsure of the validity of the call, hang up and look up a number for the agency that called you.

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