HARRISBURG – Attorney General Dave Sunday announced a settlement agreement with Darbrod, Inc. — owners of Lancaster-based Visage á Visage Day Spa and Salon — over allegations that Visage violated the Pennsylvania Unfair Trade Practices and Consumer Protection Law by selling gift cards immediately before a permanent closure of the business.
Visage abruptly closed their doors permanently on June 7, 2025, citing a family medical emergency. The Office of Attorney General became involved after consumers reported that Visage had sold gift cards to consumers in the weeks leading up to, and even on the day of closure.
Consumers who purchased gift cards attempted to obtain a refund, but the business never responded to their requests.
The settlement includes opportunities for impacted consumers to receive restitution. Those consumers should file a complaint with the Office of Attorney General before March 3, 2026.
“The owners of this business knew they would be closing their doors, but still chose to sell valueless gift cards to consumers, then ignored requests for refunds,” Attorney General Sunday said. “Regardless of unexpected circumstances that lead to closure, businesses must still abide by consumer laws in place to protect Pennsylvanians.”
The settlement agreement, in the form of an Assurance of Voluntary Compliance, requires Darbrod to refrain from violating the Pennsylvania Unfair Trade Practices and Consumer Protection Law in the future. This includes, but is not limited to, refraining from selling gift cards once a decision has been made about closing a business, as well as being required to pay a monetary judgement of $20,015.
Darbrod will refund any consumer who purchased a gift card from Visage between April 8, 2025 and June 7, 2025. Only consumers who purchased a gift card during that timeframe and have filed/will file a complaint with the Bureau of Consumer Protection before March 3, 2026 are eligible for a refund. To file a complaint, consumers may file online or by calling 1-800-441-2555.
This Assurance of Voluntary Compliance was filed in the Lancaster County Court of Common Pleas by Senior Deputy Attorney General Paul D. Edger.
A settlement agreement shall not be considered as an admission of violation of the law.
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