AG Shapiro: Dollar Bank Joins ‘PA CARE Package’ Initiative, Offering Expanded Consumer Relief

April 1, 2020 | Topic: Consumers

HARRISBURG―Attorney General Josh Shapiro today announced that Dollar Bank has agreed to join the ‘PA CARE Package’, Pennsylvania’s consumer relief initiative. By joining these efforts, Dollar Bank, along with the Office of Attorney General, will ensure Pennsylvania consumers impacted by the COVID-19 pandemic are eligible for additional economic relief.

Under the ‘PA CARE Package’ initiative, banks and financial institutions are working with the Office’s Bureau of Consumer Protection to both comply with the recently-passed CARES Act and offer additional important protections for consumers affected by the COVID-19 pandemic.

“Pennsylvanians need financial protection during this emergency, which is why we launched PA CARE Package to provide relief right now. I thank Dollar Bank for joining this effort to help consumers. We can beat this crisis, but consumers and small businesses need to know their rights and use the resources available to them,” said Attorney General Shapiro. “This commitment will help consumers and businesses in western Pennsylvania who are facing lost wages, lost jobs, and lost income focus on what’s important — staying safe and healthy during this emergency.”

“We want to reassure our customers that we are here to provide much needed financial relief during this time,” said Jim McQuade, Dollar Bank President and CEO. “We have already been working closely with our customers that have been impacted, providing a variety of solutions to ease their financial burden.  We applaud Attorney General Shapiro’s initiative and believe it is imperative that we reach out to support our customers and communities now more than ever.”

To commit to the ‘PA CARE Package’ initiative, financial institutions and banks must offer additional assistance to Pennsylvanians facing financial hardship due to impacts of the COVID-19 pandemic.

  • Expansion of small and medium business loan availability
  • 90-day grace period (at least) for mortgages not already covered by the CARES Act’s 180-day grace period
  • 90-day grace period for other consumer loans such as auto loans
  • 90-day window for relief from fees and charges such as late, overdraft fees
  • Foreclosure, eviction, and motor vehicle repossession moratorium for 60 days
  • No adverse credit reporting for accessing relief on consumer loans

Customers that are experiencing financial hardship can find the necessary contact information at by clicking on the COVID-19 Updates and Financial Assistance header at the top of the page and then click the Financial Assistance tab.

For more information on the ‘PA CARE Package’ initiative, visit the Pennsylvania Office of Attorney General’s Coronavirus webpage at

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