Complaints Involving an Insurance CompanyIf you have a complaint involving an insurance company that does NOT involve fraud, you should contact the Pennsylvania Insurance Department or the Attorney General's Bureau of Consumer Protection.
The Insurance Department can assist you in a number of consumer related issues such as cancellation / non-renewal of a policy, claim handling, billing disputes and general policy questions. The department can be reached by phone, fax, E-mail or in writing:Harrisburg Regional Office1209 Strawberry SquareHarrisburg PA 17120Phone (717) 787-2317Fax: (717) 787-8585TTY/TDD: (717) 783-3898Phones are staffed during normal business hours (8:00 am - 4:30 pm) Monday through Friday.The Department also has a toll-free automated consumer hotline,1-877-881-6388. Callers can leave a message, and your call will be returned in less than two business days.To e-mail click here: firstname.lastname@example.orgSubmit an online complaint to the Pennsylvania Insurance DepartmentORYou can contact our Bureau of Consumer Protection at:Pennsylvania Office of Attorney GeneralBureau of Consumer Protection1400 Strawberry SquareHarrisburg PA 17120Phone: (717) 787-9707Fax: (717) 787-1190Toll-free consumer hotline: 1-800-441-2555 The Bureau also has an Online Consumer Complaint Form
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