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Insurance Fraud Consumer Resources

  • Complaints Involving an Insurance Company
    If you have a complaint involving an insurance company that does NOT involve fraud, you should contact the Pennsylvania Insurance Department or the Attorney General's Bureau of Consumer Protection. 

    The Insurance Department can assist you in a number of consumer related issues such as cancellation / non-renewal of a policy, claim handling, billing disputes and general policy questions. The department can be reached by phone, fax, E-mail or in writing:

    Harrisburg Regional Office
    1209 Strawberry Square
    Harrisburg PA 17120
    Phone (717) 787-2317
    Fax: (717) 787-8585
    TTY/TDD: (717) 783-3898

    Phones are staffed during normal business hours (8:00 am - 4:30 pm) Monday through Friday.

    The Department also has a toll-free automated consumer hotline,
    1-877-881-6388. Callers can leave a message, and your call will be returned in less than two business days.

    To e-mail click here: ra-in-consumer@state.pa.us

    Submit an online complaint to the Pennsylvania Insurance Department

    OR

    You can contact our Bureau of Consumer Protection at:

    Pennsylvania Office of Attorney General
    Bureau of Consumer Protection
    1400 Strawberry Square
    Harrisburg PA 17120
    Phone: (717) 787-9707
    Fax: (717) 787-1190

    Toll-free consumer hotline: 1-800-441-2555

    The Bureau also has an Online Consumer Complaint Form