UPMC Highmark Help

  • Click here to read the Highmark/UPMC Agreement.

    If you use the services of Highmark or UPMC for your health care, you may see changes since the contract between the two expired December 31, 2014.

    Although the contract has ended, the Consent Decrees the companies entered with the Pennsylvania Insurance Department (PID), the Department of Health (DOH) and the Office of Attorney General (OAG) provide some public protection for certain patient populations. The Consent Decrees address continuity of care, maintenance of existing health care services for vulnerable populations, and the requirements for further negotiation of terms relating to unique health care services, emergency services and local community needs.

    We are here to help. The Pennsylvania Office of Attorney General created a dedicated helpline, and the Departments of Insurance and Health created StayInformed.pa.gov to be an unbiased resource to help you cut through the confusion.

    While every health care situation is unique, and may require consultation with your insurer, your physician and others as well, the resources on StayInformed.pa.gov and the UPMC/Highmark helpline are designed to help you navigate the changes and protect your rights.

    Call the UPMC/Highmark dedicated helpline at (844) 743-2015 during weekdays from 8:30 AM to 5:00 PM.

    To file a UPMC/Highmark related complaint, please print this complaint form and send to:

    Health Care Section
    14th Floor, Strawberry Square
    Harrisburg, PA 17120

    There are a variety of tips, details and background to help get you started at StayInformed.pa.gov.

    If you are calling after hours, you may leave a voicemail to be returned on the next business day; email with your concern, name, and contact information for a return call; or visit StayInformed.pa.gov to access many online resources which may assist you with your concern.